Free Gift Wrap on ALL orders
FREE Next Day Delivery on ALL order


We know your order is important to you, which is why we use a trackable delivery service. We will send you an email once your order is ready to be despatched and will be delivered by Royal Mail Special Delivery. Tracking will be available, and a signature will be required upon delivery. 



In the unlikely event that you are not satisfied with your purchase you can return your item and request a refund within 14 days of the date of despatch. Upon receipt of the goods, and after verification we will issue a full refund or exchange as required. 

The cost of returning the item is your responsibility. 

Return procedure:

  1. Place item in original packaging

  2. Enclose invoice and/or delivery note (a copy is sufficient)

  3. Return item to the address found on the invoice.

  4. Return item via Royal Mail Special Delivery or similar tracked and insured service.

We cannot be held responsible if items are not returned via an insured and tracked service and the item is lost in transit. 

Return Address:

Prime Jewellery
Roeder House
Vale Road
N4 1QE

Your statutory rights are not affected